Frequently asked questions about TicketTool

TicketTool is built for professional organizers, venues, theatres, clubs, circuses, festivals, restaurants and teams that need to sell tickets online and on site.

No. TicketTool is ticketing software for organizers. Your customers buy through your branded ticket shop, not through a public event marketplace.

It depends on the setup. A simple ticket shop can be prepared quickly. Seating charts, payment provider setup, custom domains and special workflows need more preparation.

In the standard model, there is no monthly platform fee. TicketTool uses a 2.5% service fee per ticket sold. Custom conditions can be discussed for large organizers.

TicketTool is designed so organizers keep control of sales. The exact payment flow depends on payment provider, country and setup and should be reviewed during launch.

Yes. TicketTool supports coupon codes, quotas, different ticket types, price zones and partner sales.

Yes. TicketTool can run as a white-label ticket shop connected to your website and a dedicated subdomain, for example tickets.your-domain.com.

Yes. Logo, colors, copy, languages, ticket templates and emails can be adapted to your brand.

Yes. The exact language setup depends on the project. For the new website, we currently plan German and English, with more languages possible later.

Yes. TicketTool supports interactive seating charts with available, occupied and reserved seats, price zones and different venue layouts.

Yes. Online ticket shop and box office sales can use the same ticket inventory, which helps prevent overbooking.

Tickets can be checked at the entrance by QR code. This helps prevent duplicate entries and keeps attendance data clean.